Buzz Boom Creative ("we," "us," or "our") operates the CRM application at bzzbm.co (the "Service"). We are a creative marketing agency committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By accessing or using the Service, you agree to this Privacy Policy.
If you have questions about this policy, contact us at: services@buzzboom.com.
1. Information We Collect
We collect information to provide and improve our services, including user authentication, account management, tracking, and analytics for better marketing insights.
a. Information You Provide Directly
- Account details (e.g., name, business information) when you register or use forms.
- Any other information you submit through the Service (e.g., project details, feedback).
- Messages and inputs you or your website visitors submit to AI-powered features you enable, such as an AI chat agent.
b. Information Collected via Google Sign-In
When you choose to sign in with your Google account:
- We access your primary Google Account email address.
- This is requested via the non-sensitive OAuth scope .../auth/userinfo.email, which allows us to view your primary email for authentication purposes.
- We do not access other Google data like contacts, calendar, or files.
c. Automatically Collected Information
- Usage data, such as IP address, browser type, device information, pages visited, and interaction timestamps.
- Analytics data through tracking tools to understand how users engage with the Service and improve features.
We do not collect sensitive personal information (e.g., health, financial, or racial/ethnic data).
2. How We Use Your Information
We use collected information to:
- Authenticate your account and provide access to the Service (including using your Google email for login and verification).
- Personalize your experience and deliver tailored marketing tools and insights.
- Analyze usage patterns to improve our services, features, and performance.
- Communicate with you (e.g., updates, support responses).
- Maintain security, prevent fraud, and comply with legal obligations.
Specifically for Google user data:
- Your primary email address authenticates your identity, manages your account, and enables personalized services.
- It is not used for advertising or unrelated purposes.
Google API Limited Use Statement
Our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
3. Sharing and Disclosure of Information
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
We may share information in these limited cases:
- With service providers (e.g., hosting, analytics tools) who are contractually bound to protect it and use it only for our purposes.
- With third-party AI service providers that process content to power AI features of the Service, such as AI chat agents. These providers process that content on our behalf to deliver the feature.
- If required by law, regulation, or legal process.
- To protect rights, safety, or property (ours, yours, or others).
- In connection with a business transfer (e.g., merger or acquisition).
We do not share Google user data beyond what is necessary for authentication and as disclosed here.
4. Data Security
We implement reasonable security measures (e.g., encryption, access controls, secure servers) to protect your information from unauthorized access, alteration, or destruction. However, no system is completely secure, so we cannot guarantee absolute security.
5. Data Retention
We retain your information as long as needed for the purposes above (e.g., while your account is active) or as required by law. Google authentication data is retained only for ongoing account access. Upon account deletion or access revocation, we delete or anonymize the data where possible.
6. Your Rights and Choices
You may:
- Access, update, or delete your account information.
- Revoke Google access anytime via your Google Account settings (this may limit Service functionality).
- Opt out of non-essential communications.
- Request information about your data.
Contact us for these requests. We respond in accordance with applicable laws.
7. Children's Privacy
Our Service is not intended for children under 13. We do not knowingly collect data from them.
8. Changes to This Policy
We may update this Privacy Policy. Significant changes will be notified via the Service or email. Continued use after changes means acceptance.
9. Use of Artificial Intelligence
We use AI tools in our work and some features of the Service run on third-party AI providers. Content submitted to an AI feature you enable, such as visitor messages handled by an AI chat agent, is processed by those providers to generate responses. We do not enter your confidential business information into third-party AI tools without your consent. See Section 16 of our Terms of Service for more detail on how we use AI.
10. Contact Us
For privacy questions:
Email: services@buzzboom.com
Thank you for trusting Buzz Boom Creative!